IF your purchase does not match the description


If the item is defective

please contact us within 12 hours of receiving your order – we will make sure that all of your issues are resolved. If you received the wrong item, please contact us within 12 hours of delivery. We will arrange to deliver the correct items . For defective or faulty products, please take photos or videos and email us at sales@gifteria.pk – we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover sale items, misuse, accidental damage, water damage, or any abuse of the purchased product.


Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In order to receive your refund please follow the steps below: Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund. Request your Return Authorization Number and by emailing sales@gifteria.pk with a detailed reason for return and pictures or a video of the product that supports your reason. To assure your refund please use trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover custom fees for returns) Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase. There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 3 days after delivery Several types of goods are exempt from being returned.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@gifteria.pk

Sale/Promotion items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.